• Instant Acess
Logo
Subscribe now

Refund Policy

At IPTVSAfrica, we are committed to providing all our customers with a stable and enjoyable IPTV experience. This Refund Policy explains when and how refunds are issued for our digital IPTV subscription services.

Last updated: October 2025

1. Nature of Our Service

IPTVSAfrica provides digital IPTV subscriptions only.
No physical products are shipped. Once a subscription is activated, your IPTV account and credentials are delivered electronically via email or WhatsApp.

2. Eligibility for Refunds

We want every customer to enjoy a smooth and stable streaming experience.
However, because IPTV subscriptions are digital services, refunds are only available under the following conditions:

  • You have purchased a valid IPTVSAfrica subscription.

  • The service fails to work due to an issue on our servers or system, not because of your device, app, internet speed, or network configuration.

  • You have contacted our technical support team and allowed us to attempt troubleshooting or replacement.

  • The issue remains unresolved after support assistance.

  • The refund request is made within 7 days of activation.

3. Technical Support and Replacement First

Before a refund is processed, our support team will:

  1. Verify the problem.

  2. Provide full technical assistance through WhatsApp.

  3. Offer a replacement connection or alternate server if needed.

If the problem persists after these steps, a refund will be approved.

4. How Refunds Are Processed

Refunds are issued using the same payment method you used to purchase your subscription:

  • 💳 Credit / Debit Card

  • 🏦 Bank Transfer

  • 💰 Crypto

  • 🌍 Wise

Refunds may take 3–10 business days to appear depending on your payment provider.

5. Non-Refundable Cases

Refunds will not be issued if:

  • Your device, app, or network configuration causes the problem.

  • The issue is due to poor or unstable internet connectivity.

  • You simply change your mind after activation.

  • You fail to contact support within the 7-day refund window.

6. Trial Accounts

We offer trial or demo accounts to allow customers to test compatibility before purchasing a subscription.
We strongly encourage you to use the trial first to confirm that IPTVSAfrica works properly with your device and internet setup.

7. How to Request a Refund

To request a refund, please contact our support team via WhatsApp:

📱 +27 (Your Support Number)
💬 Available 24/7

 

Include your subscription plan or payment reference and a brief explanation of the issue.

8. Our Commitment

We always aim to deliver a reliable and high-quality IPTV experience to all South African users.
Our team treats every refund case seriously and ensures fair resolution based on this policy.

✅ Summary